Why Outsource
While the internet and smartphones are highly utilized this day in age, most patients still like to engage with a live person when it comes to their billing questions.
Most healthcare organizations struggle to meet service levels for their patient calls. The most common reasons are: The call volume is too high, not enough agents in the budget or Spanish speaking staff is not available.
The need for bilingual agents has increased in recent years. A 2018 poll from the Migration Policy Institute showed that at least 59% of parents in America speak Spanish. Your ability to effectively handle Spanish speaking callers is essential to patient satisfaction and your bottom line. All our agents speak English and Spanish.
Outsourcing your patient services will relieve your organization of several tasks. Every agent is trained on medical terminology, insurance claims and payment processing. Implementing client approved call scripts and billing protocols, along with our training allows our agents to quickly resolve the problems.
Utilizing our call center allows for increased patient access that leads to increased patient satisfaction. Your staff can focus on other initiatives and other growth opportunities within your organization. Our services will help your organization optimize your ROI by decreasing labor and increasing patient receipts and question resolution.
Why Pro One Call Centers?
Our expertise in patient services and call center operations makes for a smooth transition. Our team will help with the various stages of outsourcing, such as planning, training, and workflow. When you select us, you select a partner that is aligned with your goals and your initiatives.