Services

We provide bilingual phone agents that can handle your patient billing inquiries. Phone agents are trained by healthcare professionals with years of experience in revenue cycle management and are taught to work an account to resolution to eliminate repeat calls.  By training the staff in common denials, types of insurance and frequently asked questions, they can resolve all your patient concerns.

We also offer outbound calling for specific objectives such as the following:

• Patient Call Center
• Soft Collections
• Bad Debt Assignment/Management
• Scheduling and Registration
• Post Discharge Surveys

Using us as your near-shore call center will allow for increased caller satisfaction, increased department satisfaction, and most importantly, a savings to your organization. Our solutions package allows for your organization to continue offering high level live support.