About Us
We are a bilingual call center located in Monterrey, Nuevo León in Mexico. Our customers are health care providers, third party billing companies, and insurance companies. We support over 60 physician groups for a wide scope of patient billing related services.
Our three behavioral pillars
Our three behavioral pillars are professional, proficient, and pro-active. Our agents are held to high behavioral standards and exemplify professionalism with every interaction. Furthermore, they are provided comprehensive training that enables them to be proficient. We are pro-active, and our goal is to handle the patient inquiry with one call. Patients can rest assured that the right steps have been taken to resolve their concerns. Every call must be handled with these three pillars in mind.